Here are the drafted Terms & Conditions, Shipping Policy, and Refunds & Exchanges Policy for Priyanka Musical House, written to the best of standard e-commerce practices for musical instrument retailers in India and tailored specifically to the business information available on their website.

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1. Terms and Conditions

Welcome to Priyanka Musical House (www.priyankamusical.com). By visiting our website and accessing the information, resources, services, and products we provide, you understand and agree to accept and adhere to the following terms and conditions.

1. General Overview Priyanka Musical House has a rich legacy in the musical instruments field dating back to 1920, with our physical business commencing in 1945 in Delhi. These Terms and Conditions apply to all users of the site, including browsers, vendors, customers, and merchants.

2. Product Information and Pricing

• We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. If we discover an error in the price of a product you ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

• Prices for our products are subject to change without notice. All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

3. User Accounts To access certain features (like faster checkout and order tracking), you may be required to create a customer account. You are responsible for maintaining the confidentiality of your account information and password.

4. Intellectual Property All content included on this website—such as text, graphics, logos, images, and software—is the property of Priyanka Musical House or its suppliers/partnered brands (such as Yamaha, Roland, Casio, Marshall, etc.) and is protected by intellectual property laws.

5. Governing Law and Jurisdiction These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of New Delhi, Delhi.

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2. Shipping Policy

We understand that musical instruments are fragile and highly valuable. We take the utmost care in packaging and shipping your orders.

1. Processing Time

• All orders are typically processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

• You will receive a notification email or SMS once your order has shipped, along with a tracking number.

2. Shipping Rates & Delivery Estimates

• Standard Shipping: Delivery within India generally takes 4 to 7 business days depending on your location. Deliveries to remote locations or the North East may take slightly longer.

• Heavy/Bulky Items: Large items like Acoustic Pianos, Digital Pianos, or large drum kits may require special freight handling. Delivery times for these items may range from 7 to 14 business days. (Note: Certain items like Clavinovas may include home installation, which will be scheduled with you directly).

• Shipping Fees: Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions of the package, and your delivery pin code.

3. In-Store Pickup You can skip the shipping fees with free local pickup at our Delhi branches. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up.

• Main Branch: Shop no. 5620/9, First floor, Katra jamun, Nai sarak, Delhi-110006

• Pandav Nagar Branch: Shop no. E-109, Pandav Nagar, Delhi 110092

4. Damages During Transit Please inspect your package upon delivery. If the packaging appears significantly damaged, please refuse the delivery and contact us immediately at +91-8447445417 or priyankamusical@yahoo.com.